EMOTIONAL AND SOCIAL INTELLIGENCE FOR AVIATION PROFESSIONALS

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behaviour. Social Intelligence is about understanding your environment and having a positive influence.

This unique course, designed with aviation professionals in mind, will provide participants with a greater understanding of self-awareness. It will also equip you with relationship management skills, the ability to gain greater control over your mind, and improve your ability to communicate more effectively with others in high profile aviation environments. In addition, you will possess improved control over your actions and emotions.

COURSE DESCRIPTION

With our Emotional and Social Intelligence for Aviation Professionals course, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal life.

You will learn to become more confident in social situations by learning how to express and interpret social cues, especially important in the aviation industry when dealing with such a diverse range of people. You will also learn to create positive connections and increase your influence during social situations.

Increasing Emotional and Social Intelligence is a fantastic tool for coaching and development as people will learn people skills. Improving emotional and social skills through active listening, understanding body language, and being more empathic will give you the advantage in interactions, especially when dealing with high profile clients.

LEARNING OBJECTIVES

Upon completion of this training course in Emotional and Social Intelligence for Aviation Professionals, participants will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Understand, use and manage your emotions
  • Verbally communicate with others
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Relate emotional intelligence to the aviation environment
  • Balance optimism and pessimism
  • Effectively impact others
  • Be aware of our own behaviors
  • Learn to be empathetic with others
  • Know tools for active listening
  • Effectively communicate interpersonally
  • Recognize various social cues
  • Determine appropriate conversation topics
  • Know various forms of body language

Requirements

Participants must have basic literacy and numeracy skills.

Highlights

Delivery: The course is delivered at Dynamic Advanced Training, Dubai South, in both classroom and simulated environments.
Duration: One day
Suitability: The training is suitable for managers, leaders, supervisors, front line staff.
Recognition and Accreditation: All participants who complete the course receive a certificate of completion issued by Dynamic Advanced Training.